Last updated: 8 October 2026 · Heartinz Technologies Private Limited, 111 R G St, Coimbatore, Tamil Nadu 641001, India · support@heartinz.com · +91 770 8343 523
This policy is part of our Terms & Conditions. It is also published as two separate pages: the Refund Policy and the Cancellation Policy. Heartinz sells software, not goods: nothing is shipped (see the Shipping & Delivery Policy), and each product below has its own cancellation and refund rules.
1. NegoBill subscriptions
NegoBill (negobill.com) is sold as a yearly subscription. Payments are collected by Heartinz Technologies Private Limited through Razorpay on app.negobill.com, and a GST invoice is issued in Heartinz’s name for every order.
Try before you pay. Every plan and add-on can be tried free, once, for 15 days with every feature open. Nothing is charged during a trial and nothing needs to be cancelled when it ends.
Cancellation. A subscription is paid for one year and does not renew by itself. Not renewing is the cancellation: the subscription keeps working until its paid end date, after which the account locks to Settings; the data stays and renewing opens everything again. Add-ons are dropped at renewal with “Remove at renewal” on the Billing & Plans page. Where an automatic renewal (a UPI Autopay mandate or a saved card) has been set up, it can be stopped at any time before the due date from Billing & Plans or from the customer’s bank or UPI app; stopping it never stops the year already paid for. An order placed but not yet paid can be cancelled from Billing & Plans at any time; nothing is charged for it.
What is refunded. The first payment for a plan — a new subscription, not a renewal — is refunded if asked within 15 days of the payment, less a processing charge of ₹199. The subscription ends when the refund is approved; the customer’s data is kept. One refund per business.
What is not refunded. Renewals of a plan already used for a year; add-ons, extra outlets and anything bought part-way through a year (priced for the days left and switched on at once); purchases at a promotional or limited-time price; the unused part of a year when the customer stops using NegoBill, changes plan or deletes the account (a plan keeps working until its end date instead; moving down to a smaller plan takes effect at once with the paid validity continuing).
Mistaken or duplicate payments are refunded in full, without a processing charge.
The product’s own pages say the same in NegoBill’s words: negobill.com/refund and negobill.com/cancellation.
2. Charge Meter and Network Meter
The apps are free to install and use; there is nothing to cancel. Uninstalling the app ends its use. Where an app offers an optional purchase through Google Play, the purchase, its cancellation and any refund follow Google Play’s rules and are requested through Google Play; email us if Google’s process does not resolve it and we will help.
3. Software services
Service work is governed by its written quote or contract. Unless the contract says otherwise: a project can be cancelled by the client in writing at any stage; work delivered or completed up to the cancellation date is payable and not refunded; an advance covers that work first and any remainder is refunded within 7 to 10 working days; work not yet started is not charged.
4. How to ask for a refund or cancellation
Email support@heartinz.com from the email address on the account with the order number (for NegoBill it starts with NB-ORD and is on the invoice under Billing & Plans) and the reason. We acknowledge within 3 working days.
5. Refund timeline and mode
- An approved refund is credited within 7 to 10 working days of approval, to the same payment method used to pay (UPI, card or net banking through Razorpay); where that is not possible, to the bank account the customer gives. Banks may take a few days more to show it.
- A credit note is issued against the GST invoice.
6. Payments a customer’s own shop collects
NegoBill is the software a shop bills with. Money the shop’s customers pay the shop — in cash, by UPI, card or any other way — is between the shop and its customer and never passes through Heartinz; refunds of those payments are the shop’s to decide and make.
7. Business details and contact
- Legal name: Heartinz Technologies Private Limited · Registered office: 111 R G St, Coimbatore, Tamil Nadu 641001, India
- Email: support@heartinz.com · Phone: +91 770 8343 523 (Mon–Sat, 10am–6pm IST) · Contact page
- Governing law: the laws of India; the courts of Coimbatore, Tamil Nadu.