Last updated: 9 October 2026 · Heartinz Technologies Private Limited, 111 R G St, Coimbatore, Tamil Nadu 641001, India · support@heartinz.com · +91 770 8343 523
Heartinz sells software, not goods: nothing is shipped or returned. This page says when money is returned; the Cancellation Policy says how a subscription is ended.
1. NegoBill subscriptions
- Try before you pay. Every plan and add-on can be tried free, once, for 15 days with every feature open.
- Refunded, yearly plans: the first payment for a plan (a new subscription, not a renewal), if asked within 15 days of the payment, less a ₹199 processing charge. The subscription ends when the refund is approved; your data is kept. One refund per business.
- Refunded, monthly plans: the first monthly debit, in full, if asked within 7 days of it; the mandate is cancelled at the same time. Later monthly debits are not refunded — cancel the mandate instead and the paid month runs to its end.
- Not refunded: renewals; add-ons, extra outlets and anything bought part-way through a year; purchases at a promotional price; the unused part of a year when you stop, change plan or delete the account (the plan keeps working until its end date instead).
- Mistaken or duplicate payments, including a mandate debit taken after you cancelled or taken twice in a month: refunded in full, no processing charge.
2. Charge Meter and Network Meter
The apps are free. A purchase made inside an app through Google Play is refunded under Google Play’s rules, requested through Google Play.
3. Software services
Work delivered is payable and not refunded; the unused part of an advance is refunded within 7 to 10 working days; work not started is not charged. The written quote may say otherwise, and then it applies.
4. How to ask
Email support@heartinz.com from the email address on the account with the order number (NB-ORD-… on the NegoBill invoice under Billing & Plans) and the reason. We reply within 3 working days.
5. When and how the money comes back
Within 7 to 10 working days of approval, to the same payment method you used (UPI, card or net banking through Razorpay), or to a bank account you give if that is not possible. A credit note is issued against the GST invoice. Banks can take a few days more to show it.
6. Payments your shop collects
Money your own customers pay your shop never passes through Heartinz; refunding them is yours to decide.
7. Contact
Heartinz Technologies Private Limited · 111 R G St, Coimbatore, Tamil Nadu 641001, India · support@heartinz.com · +91 770 8343 523 (Mon–Sat, 10am–6pm IST). Governed by the laws of India; courts of Coimbatore.