Last updated: 9 October 2026 · Heartinz Technologies Private Limited, 111 R G St, Coimbatore, Tamil Nadu 641001, India · support@heartinz.com · +91 770 8343 523
This page says how something is ended. Whether money comes back is in the Refund Policy.
1. NegoBill subscriptions
- A plan is paid for a year and does not renew by itself. Not renewing is the cancellation. The plan keeps working until its paid end date; then the account locks to Settings, your data stays, and renewing opens everything again. The unused part of a year is not refunded.
- Add-ons and extra outlets are dropped with Remove at renewal under Billing & Plans; they work until the renewal date and are left out of the next bill.
- Changing plan: moving up starts a fresh year on the bigger plan; moving down takes effect at once with the paid validity continuing.
- Monthly plans (UPI Autopay or a saved card). The mandate you authorised debits the plan amount every month on the due date, after a notification from your UPI app or bank. Cancel or pause it at any time from Billing & Plans or from your UPI app or bank: the month already paid runs to its end, nothing more is debited, and the account then locks to Settings with your data kept. Cancelling the mandate is the cancellation; no email is needed. If a monthly debit fails, you are told and have 7 days of grace before the account locks; it opens again the moment a payment goes through.
- Automatic renewal of a yearly plan (where set up) can be stopped any time before the due date the same way. It never stops the year already paid for.
- A pending order (placed, not yet paid) can be cancelled any time from Billing & Plans; nothing was charged.
- Deleting the account (Settings → Account) deactivates it at once, keeps it 30 days in case you change your mind, then purges every bill, product, contact and image. A paid plan is not refunded on deletion. Details.
2. Charge Meter and Network Meter
Free apps, no account: uninstalling ends their use. A purchase made through Google Play is cancelled through Google Play.
3. Software services
Cancel in writing at any stage. Work delivered or completed by then is payable; work not started is not charged. A notice period in the written quote applies if there is one.
4. How to cancel
NegoBill: everything above is done inside the product under Billing & Plans; no email needed. Services, or anything you cannot do yourself: email support@heartinz.com from the email address on the account; we confirm within 3 working days.
5. Contact
Heartinz Technologies Private Limited · 111 R G St, Coimbatore, Tamil Nadu 641001, India · support@heartinz.com · +91 770 8343 523 (Mon–Sat, 10am–6pm IST). Governed by the laws of India; courts of Coimbatore.