Cancellation and Refund Policy

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.heartinz.com (the “ Website”) and our applications for mobile and handheld devices (the “App ”). The Website and the App are jointly referred to as the “Platform”.

• Customer Cancellation

• As a general rule Buyer shall not be entitled to cancel Order once placed. Heartinz reserves the right to deny any refund to Buyer.

• Heartinz  reserves the right to collect a penalty for the Orders constrained to be cancelled by Heartinz for reasons not attributable to Heartinz, including but not limited to:

• in the event if the address provided by Buyer is either wrong or and invalid.

• failure to contact Buyer by phone or email at the time of Order booking;

• failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of Order Delivery;
• Or unavailability of all the items ordered by Buyer at the time of booking the Order;
• Or unavailability of all the items ordered by Buyer at the time of booking the Order.

• However, in the unlikely event of an item in an Order being unavailable, Heartinz may contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability.
• In such an event the Buyer shall be entitled to a refund to an amount upto 100% of the Order value.

• In case of cancellations for the reasons attributable to Heartinz or the Merchant , Heartinz shall not collect any penalty from the Buyer.

• Refunds

• Buyer may be entitled to a refund for prepaid Orders.  Heartinz retains the right to retain the penalty payable by the Buyer from the amount refundable to him/her.
•  The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;

• Buyer may be entitled to a refund upto 100% of the Order value if failed to deliver the Order due to a cause attributable to Heartinz, however such refunds will be assessed on a case to case basis by Heartinz.

• Our decision on refunds shall be final and binding.

• All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice,
• Any Refunds shall be processed within 7 business days.